Arrow Exterminators, Inc. Pest Control Technician - Wildlife in Alpharetta, Georgia
Pest Control Technician - Wildlife
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1009 - Alpharetta HSC
Alpharetta, GA, USA
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Position Summary: Provide uncompromised service to Arrow's residential and commercial wildlife control customers through exclusion, trapping, and removal of wildlife. Exclusion includes sealing, caulking, or installation of sheet metal to soffits, gutter lines, roof ridges, vents, and voids etc. This work is often done from rooftops or ladders and may require basic carpentry.
Comply with company and label safety procedures
Comply with product label, state and federal regulations, and company policies, procedures, and guidelines
Keep scheduled appointments with customers
Interact and ask questions of customers to determine customer concerns and existing conditions
Perform thorough inspection and evaluation of customer properties including interior, exterior, attics, and crawlspaces
Properly identify wildlife, wildlife damage, activity, harborage, trails, droppings, and entry points
Determine best course of service
Explain to customer the service procedures and answer questions
Perform exclusion work using industry standard hand and power tools
Light carpentry work may be required
Able to work from rooftops or ladders reaching up to 60' and tight spaces such as attics and crawlspaces
Install and monitor traps daily
Remove/relocate captured wildlife
Document service using handheld technology or complete accurate and legible service documents and provide to customer
Sell additional services to existing and prospective customers
Provide marketing collateral to customer
Collect service payments from customers
Respond to service call backs as required by the customer
Report issues to manager as per company policy
Operate company vehicle in compliance with Vehicle Responsibility Agreement
Wash and clean vehicle and ensure proper maintenance and repairs
Maintain timesheets within company policy
Attend and complete training and meetings as required
Maintain equipment and tools in good working order
Perform other duties as required by management
Knowledge, Skills, and Abilities:
Customer Service - Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
Mechanical & Safety - Knowledge of relevant machines and tools, regulation, operation procedures, and documentation to ensure effective, compliant, and safe operation and services.
English Language - Ability to write, speak, and communicate in English and ability to read and understand technical product labels.
Monitoring - Ability to locate, assess, and evaluate current or previous wildlife activity
Mathematics - Knowledge of arithmetic, algebra, geometry, and measurements and ability to draw, mark, and analyze diagrams legibly.
Critical Thinking & Reasoning - Ability to use logic and reasoning to identify problems and determine best solutions.
Problem Sensitivity - Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Compliance with Drug-free Workplace Policy
Able to pass a pre-employment background check upon offer of employment
Ability to pass and maintain any state regulatory agency required licensing/certification exams
Able to pass internal technical exams
Possess current Driver License in the state where you work, ability to operate a motor vehicle and maintain a driving record consistent with company standards
High school diploma or equivalent
Present a professional appearance including wearing an approved Arrow uniform
Able to work a 40-hour (minimum) work week
Willing to work evenings and weekends as needed
The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.
Requires constant mobility including walking, climbing ladders, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, picking up and carrying heavy items, stretching and standing for long periods
Climbing onto roofs, into attics and crawling in crawlspaces
Working from elevated positions on ladders
Daily physical labor
Donning safety gear for extended periods of time including steel toed boots, eye protection, gloves, fall arrest gear, hard hats, hearing protection, respirators, long sleeves, etc.
Lifting up to 75lbs
Operation of hand and power tools
Driving of automatic vehicle
Work both indoors and outdoors, in all weather conditions
May withstand extreme conditions such as heat in an attic in Summer or chill of crawlspace in Winter
Exposure to vegetation, dust, dirt, insects and animal remains
Some work in cramped spaces
May encounter or work with insulation
We are an Equal Opportunity and a Drug-Free Workplace
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).