Citi CGRM MG Road in Bengaluru, India
Primary Location: India,Karnataka,Bangalore
Education: Bachelor's Degree
Job Function: Sales
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18055979
To perform client profiling, recommend asset allocation, and proactively engage with customers to facilitate transactions.
To reach out to all client relationships through face to face/telephonic/email interaction to ensure coverage of all relationships in adherence to the policy mandate around frequency of client contact.
To invite customers for client events and get clients to meet bank personnel as a part of the independent contact process.
To acquire new customers through generation of references from existing clients and/or through partnership with the client acquisition team of the bank.
To complete all AML / KYC requirements pertaining to accounts managed by the RM; also cover AIRs/CDDs, etc for the clients managed.
Complete all mandatory certifications within 90 days of joining the bank; ensure that the certifications are current and updated; and continuously keep self updated on changes in products, processes and compliance/regulatory norms.
Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them.
Keep immediate supervisor informed about key market/customer information and proactively escalate potential issues/concerns.
Senior RM's are recommended to maintain a record client memos basis client interactions/ meetings.
Balanced Score Card:
Footings Growth (CA/SA/TIDE/AUM/ AAFA)
Net Customer Growth
New To Bank CG customer acquisition
Customer Service (No. of issues)
Trend of Free look policies
KYC/AML and adherence to other norms
Mandatory certifications (IRDA, AMFI, Internal Investments, Internal Insurance, Control and Compliance, Commercial products and RDIP Courses)
Ensure all Client interaction processes are as per norms/guidelines; adherence to Sales Code of Conduct
Timely BEATS (Banking Early Alert Tracking System) resolution, CDD (client due Diligence), AIR, CADD, etc
- Ability to create rapport with peers and other units like service/operations, compliance, senior RMs, lending teams etc
*CG customers maintain the required NRV of INR 30 lacs (INR 15 lacs for Commercial accounts) to INR 2.5 Crores
Prior Experience in wealth management - including Insurance, Investments and Forex/Trade and commercial products; Prior experience in banking set-up preferred; Awareness about banking regulations/product regulations around insurance/investments etc; Relationship management - especially HNW/HNI segment; Understanding of Lending/Commercial Banking and niche products are preferred
Education – Graduates with >=5 years experience; Post Graduates with >=2 years experience
Proficient Skills – Strong communication skills; Strong quantitative and analytical skills; Understanding of markets - key drivers, current trends etc; Ability to Sell - strong selling/product pitching abilities; High Achievement orientation
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.