Dell Senior Representative in Bengaluru, India

About Dell :

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

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Role Overview:

We provide support to Renewal sales across APJ, EMEA and NALA theatres for three key activities, that is - Renewal Bookings, Entitlements and Data Integrity Group activities

In “Maintenance Renewals Booking” we perform compliance checks and book renewals contracts that are placed by the sales.

In “Entitlements” and “Data Integrity Group” activities, we set up the warranty contracts and provide right entitled services to the customers

R oles and Responsibilities –

  • Real time OE queue management to ensure plan execution in order to maintain SLA’s, TAT on target.

  • Monitor work flow management tool

  • Manage schedule adherence and absenteeism

  • Communicate identified intraday risks and updates to Business leaders.

  • Report actions taken to eliminate/reduce impacts (Lever Process execution).

  • Work with IT and Business to solve system issues that affect the team's performance.

  • Change agent skills.

  • Send basic Reports.

  • Knowledge and understanding of OP tools and systems

  • Verbal and written communication skills.

  • 0-1 years of relevant experience.

  • Resolves basic issues by its own (with minimal support)

  • Establishes own priorities within general guidelines.

  • Contributes to area through the quality and efficiency of work.

  • Single business

Skills :

  • Ability to drive accurate and timely decisions.

  • Organizational skills.

  • Sense of urgency.

  • Ability to prioritize projects and/or deliverables.

  • Strong working knowledge of Microsoft Office products.

  • Responsiveness.

Education: Commerce Graduates

Experience : 1 Individual Contributor: I3