Experian Credit Controller in Cyberjaya, Malaysia

Description

·Perform daily collection follow-up (calls and/or emails)

·Perform regular monitor of broken promise to pay customer(s)

·Ensure on day to day basis that all outstanding balance or potential bad debts on customer accounts are actively and expediently pursued in professional manner

·To remained conversant and compliant with the company collection policy and procedures

·To liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute

·To highlight and/or escalation aged open items on a proactive manners to reduce the DBO gap

·Perform in-depth analysis on the customer payment behavioral and review it progressively with the Team Lead/Managers

·To follow-up with the respective stakeholders to resolve the dispute items and improve dispute resolution turnaround time

·To identify potential bad and doubtful debt as to provide provision for doubtful debt and propose to write-off after exhausted all avenue to recover the debts

·To review monthly >60days debt with Team Lead/Managers, to derive an action plan

·To prepare daily, weekly, month end reporting timely and accurately

·Perform ad hoc refund requests

·To provide support for all the SSC expansion footprint (migration/divestment) and global initiative (UAT/CR implementation/Empower project)

·Take initiative to drive performance measures/key performance indicators (KPIs)

Knowledge, Experience & Qualifications

·Candidate must possess at least a Bachelor’s degree, Professional degree,Finance/Accountancy/Banking or equivalent

·Minimum of 1 – 2 years’ experience working in MNC within Credit/Collection team

·Experience of Oracle application is an added advantage

Abilities:

·Computer literate – Oracle, Microsoft Excel, Word and Lotus Notes

·Gain and maintain a sound knowledge of Credit Policy and Procedure

·Strong communication and interpersonal skills

·Attention to details, methodical and organized

·Ability to assess and promptly resolve problems

·Ability to coordinate with other internal departments to deliver seamless service to customers

·Able to deal with a high volume of work in a transaction orientated environment.

·Able to set priorities and manage own time to meet deadlines and objectives within SSC team.

·Strong organizational, multi-tasking and prioritizing skills

Description

·Perform daily collection follow-up (calls and/or emails)

·Perform regular monitor of broken promise to pay customer(s)

·Ensure on day to day basis that all outstanding balance or potential bad debts on customer accounts are actively and expediently pursued in professional manner

·To remained conversant and compliant with the company collection policy and procedures

·To liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute

·To highlight and/or escalation aged open items on a proactive manners to reduce the DBO gap

·Perform in-depth analysis on the customer payment behavioral and review it progressively with the Team Lead/Managers

·To follow-up with the respective stakeholders to resolve the dispute items and improve dispute resolution turnaround time

·To identify potential bad and doubtful debt as to provide provision for doubtful debt and propose to write-off after exhausted all avenue to recover the debts

·To review monthly >60days debt with Team Lead/Managers, to derive an action plan

·To prepare daily, weekly, month end reporting timely and accurately

·Perform ad hoc refund requests

·To provide support for all the SSC expansion footprint (migration/divestment) and global initiative (UAT/CR implementation/Empower project)

·Take initiative to drive performance measures/key performance indicators (KPIs)

Knowledge, Experience & Qualifications

·Candidate must possess at least a Bachelor’s degree, Professional degree,Finance/Accountancy/Banking or equivalent

·Minimum of 1 – 2 years’ experience working in MNC within Credit/Collection team

·Experience of Oracle application is an added advantage

Abilities:

·Computer literate – Oracle, Microsoft Excel, Word and Lotus Notes

·Gain and maintain a sound knowledge of Credit Policy and Procedure

·Strong communication and interpersonal skills

·Attention to details, methodical and organized

·Ability to assess and promptly resolve problems

·Ability to coordinate with other internal departments to deliver seamless service to customers

·Able to deal with a high volume of work in a transaction orientated environment.

·Able to set priorities and manage own time to meet deadlines and objectives within SSC team.

·Strong organizational, multi-tasking and prioritizing skills

Experian is an Equal Opportunity Employer including disability / veteran.