UnitedHealth Group Genesys Consultant - Telecommute in Eden Prairie, Minnesota
We promise you haven’t worked with a team like us before. We are a group of highly skilled solution analyst and developers across the globe. With a growing team that works closely together, we move fast and enjoy what we do! We are a part of Enabling Services within the Enterprise Reporting and Analytics team.
As a Business Analyst Consultant, you will not only manage a team, but you will learn to flex and shift with the business. Primarily you will meet with business partners to assess and interpret their reporting needs. You will identify and design technology solutions, think deeply about the best solutions, and use tools like Tableau, SQL Server Management Studio, Visual Studio, and Toad to support the business.
We are looking for someone who is a team player with a willingness to work within and with a dynamic team. You never say “that’s not my job.” You possess excellent communication skills and can comfortably communicate with team members at all levels. Above everything else, you can interpret data and show others the story the data is telling you. This is a highly visible role, working across the UHG enterprise on a project (Project OMNI) to migrate the call platform from an Avaya platform to a Genesys platform.
Provide direction, leadership, management, and coaching to 2 analysts
Develop a culture that fosters employee development and training in support of continuous improvement and results
Be a leader across the teams by providing consulting on your area of expertise
Meet with business partners to gather and analyze business requirements
Review deliverables to ensure suitability
Manage and report on quality issues to completion
Collect, review, and analyze data to advise and recommend to stakeholders and leaders on gaps and opportunities for improvements across multiple platforms, systems, and databases
Design technology solutions for reporting and data problems
Assist in developing of policies, procedures, and standards of operation and practice
Plan, prioritize, and organize workload to meet project deadlines
Ask critical questions and actively pursue answers
Work with a larger team to identify and address reporting gaps
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
4+ years of experience in a manager role or equivalent leadership role
3+ years working with Genesys products or equivalent call / IVR platforms
Experience working with business partners and interpreting their needs
Intermediate level of SQL programming knowledge of relational databases, database structures and design, systems design, data management, data warehousing, and business intelligence
Experience managing large projects
Intermediate level of proficiency with Microsoft Office products
Preferred Qualifications :
BA/BS in MIS, Statistics, Mathematics, Computer Science, Business or a related field
Experience working with GI2 / Pulse Genesys products
Experience turning concepts or data into a story with minimal oversight
Experience working with large databases and a data warehouse
Experience working with a managed database release environment
Developing reports using Tableau or any BI Tool
Healthcare or Insurance industry experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Genesys, VIA, Call/IVR, tableau, power BI, database, data warehouse, reporting, management, staff, project management, SQL, Telecommute, Remote, Work from Home