AT&T Account Manager 2 Support in Evansville, Indiana

As a direct sales position, the Account Manager 2 Support is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities in the Finance, Healthcare and Industry Solutions vertical.

Key Roles/Responsibilities:

  • Create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.

  • With aid of support group, identifies sales opportunity solutions.

  • Builds/maintains network of colleagues/customers to share information and obtain prospects.

  • May support resolution of customer disputes and accounts receivable discrepancies.

  • Takes initiative /accountability for producing desired results. Partnering with support, identifies and drives lifecycle sales opportunities to closure.

  • Manage contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories.

  • Establishes/maintains productive long-term networks/relationships with customers.

  • Observes/participates in presenting products, services and migrations that can benefit customer’s needs.

  • Demonstrates broad and strong working knowledge of the organizations entire product/service line.

  • Partners with clients to understand business needs, issues and strategies, and priorities to deliver valuable solutions.

  • Develops responses to Request for Proposals.

  • Identifies key trends and customer needs, leverages industry knowledge and utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.

  • Owns account relationship and responsible for meeting revenue objectives.

  • Demonstrates progressive record of sales achievement.

  • May aid management in devising direct sales plans/strategies.

  • May develop strategic initiatives to grow/retain the revenue stream of assigned complex accounts/projects while ensuring customer satisfaction.

  • May support the sales team through coaching or mentoring.

  • May assist less experienced peers.

Duties directly related to making sales include:

Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, developing pricing/strategic plans and proposed solutions/sales; researching/developing/designing/engineering solutions with AT&T external partners; researching customer business/industry to identify new sales opportunities.

Education:

Bachelor degree is not required but a Bachelor degree in a related field is preferred

Experience:

5-8 years direct work experience.

Supervisory: No