National Response Corporation IOC Duty Officer in Great River, New York

WHO WE ARE:

NRC is a global leader in the provision of diversified environmental, industrial and emergency response solutions with a focus on providing highly responsive local service with the highest safety standards, innovative technology, modern efficient equipment and dedicated professional employees.

WHAT DOES SUCCESS LOOK LIKE AT NRC?

  • We have a solid reputation that sets the bar high in our industry

  • We’ve successfully developed a network of clients who value our services

  • Industry knowledge and wealth of operation experience which allows us to provide a broad range of environmental, industrial and emergency response solutions and products

  • An unyielding commitment to maintaining the highest operation and safety standards

WHAT YOU CAN EXPECT:

Fundamental to everything we do is our commitment to valuing the talents of each individual and harnessing the combined strengths of our diverse work force. The people of NRC are committed to this partnership and are the cornerstone of our overall success. NRC provides a comprehensive benefits package which includes Medical, Dental, Vision, 401k with company match, Paid Time Off and much more!

We are currently seeking a IOC Duty Officer join our growing team!

Position Overview:

The Duty Officer initiates and assists in the coordination of emergency response requests for NRC during oil spills, drills as well as track NRC resources, including personnel and recording vessel movements. The Duty Officer will respond to client requests and escalates as necessary and provides timely follow-up to ensure customer satisfaction.

Essential Duties and Responsibilities:

  • Work consists of various administrative duties and dispatch duties. Must be able to exercise sound judgment and act properly without direct supervision.

  • Ability to communicate clearly and distinctly in person and on the telephone. Maintain composure under stressful situations, ability to take quick, accurate notes and maintain documents. All actions are to be done in a professional manner.

  • Ability to initiate an environmental response to an incident quickly and efficiently.

  • Well versed in basic computer skills/ability to use Internet is very important. Will be entering information into numerous databases.

  • Keep track of all Company operations personnel and contact numbers. Notify appropriate personnel with response responsibilities and information.

  • Monitor numerous news programs for environmental information or alters.

  • Know where to access various information – i.e, tides and currents, port locations, etc.

  • Using latitude and longitude to determine ETA’s and locations.

  • Interact with clients in a professional manner.

  • Keep good documented records of Company operations as necessary, ie, daily logs, operations summaries, case logs, etc.

  • During emergency operations, must be able to prioritize actions.

  • Must possess an excellent geographical knowledge of response areas.

Minimum Qualifications and Experience:

  • High school diploma or equivalent required.

  • Must be able to work 12 hour shifts with the flexibility to work nights and/or weekends.

  • 2+ years’ dispatch experience working in an environmental or emergency response environment preferred.

  • Must possess solid computer experience with programs, such as Word, Excel, Outlook, Oracle (or similar database programs) and Internet Explorer.

  • Exemplary verbal, written and interpersonal skills required with the ability to provide efficient, timely, reliable and courteous services to both internal and external customers.

  • Must be able to work independently and be comfortable with sitting for long periods of time.

Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards.NRC is committed to providing equal employment opportunities in a drug free work environment to all employees and applicants without regard to race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, uniform service member status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws.

EOE‐Females/Minorities/Protected Veterans/Individuals with Disabilities