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Maines Paper & Food Service National Account Executive - Hanover Park, IL in Hanover Park, Illinois

Be a part of our 100 year legacy!

Due to new Customer Partnerships we are growing and expanding our business and as a result, we are looking for new talent to join our team!


The Darden National Account Executive acts as a liaison between national account customers, management, and the various departments within the distribution center. This role communicates account requests for product, promotions and delivery requirements.


  • Performs account contract administration with regards to Darden's new products, promotions, menu changes and item changes.
  • Coordination of Darden requested promotional auto shipments with Customer Service team.
  • Slow Moving and Obsolete report for assigned distribution center presented to Director of Darden National Accounts monthly which encompasses items that have thirty days without movement or are no longer active.
  • Reviews SIAR report daily with buyer for action of items of concern and communicates with Darden on any areas of concern.
  • Out of Stock Log for assigned distribution center presented to Director of Darden National Accounts daily which encompasses specific item detail, individuals contacted, reason codes for outages and recovery action plan.
  • Coordination of recoveries for outages, shortages, and damages as well as Darden, external Distribution Center or Restaurant requests with Customer Service team.
  • Obtain Darden Corporate account information or submission of vendor billing if needed for recovery. Review submittal of overnight bills and backup that are emailed and sent to Accounts Payable for all shipments.
  • Working with Customer Service team on Special Recovery and Request Log documentation detailing out any shipments that are sent out of assigned distribution center and share documentation with General Manager and Management team and Director of Darden National Accounts.
  • Work with buyers on drop shipments proof of delivery and backup if sent from assigned distribution center.
  • Coordination of new restaurant openings, which includes setting up new customer account with Accounts Receivable, working with Transportation Manager on schedule and communicate to Darden and restaurant.
  • Maintenance and input of new and current restaurants delivery schedules into Darden's Restaurant Information Database (RID). This includes order day, revision day, transmittal day electronically from Darden to Maines, delivery day(s) and time(s).
  • Manage communication on reroutes, route adjustments and holiday schedules to Darden, the Directors and or SVPs and the Restaurants Management which include communication and updating a Darden formatted routing template.
  • Responds to Darden's needs related to vendor sampling, total quality product sampling, requested inventory transfers, vendor returns, donations and disposals.
  • Works with resolving any Accounts Receivable variances that appear on the Darden ERS and communicates and takes actions based off these resolutions.
  • Monthly newsletter communication to all Darden restaurants after approved by Director of Darden National Accounts and Darden.
  • Visits restaurants, attends regional meetings, and attends specialty restaurant group new opening deliveries if approved by General Manager.
  • Recognizes, analyzes, and resolves customer issues accurately and in a timely manner.
  • Organizes account files and records.
  • Monitors and guides Customer Service Representatives' work.
  • Monitors and analyzes service level reports and takes appropriate action.
  • Complete special projects and other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Must demonstrate a high level of customer attention. Contract administration expertise. Strong organizational skills, analytical skills, and an eye for accuracy. Should possess good computer skills; MS Office Suite, SAP and AS400. Ability to motivate and develop employees. Needs to possess excellent speaking and writing skills.


Associates degree with a minimum of two (2) years' experience in a sales support or account management role with a minimum of one (1) year in a supervisory capacity; or equivalent combination of education and experience.


The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.


  • 401(K)
  • Company Paid Life Insurance
  • Dental Insurance
  • Medical Insurance
  • Vision Insurance
  • Direct Deposit
  • Educational Reimbursement
  • Excellent Advancement Opportunities

If you're looking for challenge, growth, and genuine job satisfaction, then look to Maines!

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled