United Technologies Corporation Technical Service Advisor in Kennesaw, Georgia

Job ID: 74854BR

City: Kennesaw

State: Georgia

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

If you are looking for a role that combines your technical acumen and passion for marketing, then we have a phenomenal opportunity for you. We are seeking a high energy, self-starter to work effectively across the organization with the goal of delivering innovative product solutions for our customers.

We have an exciting opportunity to join our Ductless and VRF team, based in Atlanta, GA. This role offers growth potential both personally and professionally while immediately adding value to a dynamic product line.

RESPONSIBILITIES:

The Technical Services Advisor is responsible for providing ductless and VRF product technical support to assist internal Carrier staff, the sales channel and field technical service managers with product issue resolution and product improvement initiatives.

Specific responsibilities for this position include:

  • Respond to customer technical inquiries by phone and e-mail while providing product technical troubleshooting and application support to Technical Service Managers and internal customers

  • Provide field problem job site support

  • Provide service and application feedback as part of the product design and launch teams

  • Review and/or write product literature, service bulletins and technical training program materials

  • Qualify, quantify and work to resolve field product issues

  • Provide web based or internal technical training on ductless systems

Qualification:

  • 3+ years in HVAC industry

  • 1+ years’ experience in a position with extensive focus on troubleshooting and/or Ductless/VRF Installation

  • Extraordinary customer service skills required

  • Excellent oral, written and presentation communication skills

  • Self-directed with a desire to work within a dynamic team environment

  • Strong problem solving abilities

Education:

  • Associate's degree with 1-3+ years experience

  • Bachelor's degree with 0-2+ years experience

  • 4+ years HVAC experience in lieu of degree

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 3+ years in HVAC industry

  • 1+ years’ experience in a position with extensive focus on troubleshooting and/or Ductless/VRF Installation

  • Extraordinary customer service skills required

  • Excellent oral, written and presentation communication skills

  • Self-directed with a desire to work within a dynamic team environment

  • Strong problem solving abilities

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.