Dell EMEA S&P Operations - Sales Support Senior Analyst in Limerick, Ireland

Global Software & Peripherals (S&P) Operations - Sales Support Senior Analyst

Competitive salary

Limerick

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sales Support Senior Analyst on our Global S&P Operations team in Limerick, Ireland.

Our Global S&P Operations team is at the heart of developing & executing sales support processes and procedures for administering, fulfilling and communicating both online and offline S&P orders. A bridge between S&P sales, other internal functions and external 3rd Party Distributors / Vendors, we use our peerless expertise to evaluate and implement improvements to S&P sales programs and processes – from planning and prioritization to Customer Specific SKU creation, pricing and margin strategies, automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking S&P products and services to customers as simple and seamless as possible. Our 3rd Party Hardware & Software business is exciting and critical to supporting unique customer needs to complete a solution.

Key Responsibilities

  • Deliver a positive customer experience,

  • Provide pre-sales and/or post-sales operational support

  • Research S&P customer requirements and/or issues, and deliver solutions working cross-functionally (internally & externally) to resolve them

  • Submit Customer Specific SKU requests to SKU Managment and communicate required information to sales in a timely fashion

  • Deal register 3rd Party Hardware & Software opportunites with partners

  • Provide end to end support e.g. Special bid pricing on Large Opportunities, CS SKU setup and follow through to quote and order

Essential Requirements

  • Customer focused, with strong communication and inter-personal skills

  • A self-starting & motivated team player with an ability to build relationships & deal with people in a dynamic and pressurised environment

  • Strong planning, prioritisation and organisational skills, with ability to close within tight time frames to meet deadlines

  • Analytical experience & Intermediate computer skills e.g. Microsoft Outlook, Excel, Powerpoint & capable of learning new applications

  • 2+ years of work experience and Degree in Business Management or MA in Business Management

Desirable Requirements

  • Experience of direct customer interaction

  • Knowledge of Dell tools & processes e.g. Harmony

  • Knowledge of distribution, partners and reseller landscape

  • Knowledge of S&P manufacturers, publishers and licensing programs

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .