The Vitamin Shoppe Key Holder/Shift Supervisor in Mission Viejo, California
hey! we see you… a bright, talented, caring person that wants a retail career with MORE but "more what" exactly
more caring …a community whose sole mission is to help our customers with health & well being
more impact …knowing everyday YOU made a difference in someone's life
more learning …we want you to learn so we pay for knowledge. the more you learn, the more you earn!
we are on the lookout for someone special to fill the MOST important role in our company, our Health Enthusiasts. Health Enthusiasts carry out the Vitamin Shoppes mission every single day in our stores, to support our customers on their personal journeys to better health.
the MUST haves…
1- a knowledge seeker with a can do attitude, and a big heart
2- not be afraid of a little register action & product sampling
3- share our passion for healthy living
4- care for our customers so they will leave our store, not only with a full bag
but, also feeling they took a positive step on their journeys of health and
our part of the deal…
1- a healthy discount on our amazing products
2- the opportunity to advance within our great company
3- commitment to investing in your learning
4- continual feedback to help you learn and grow
Well, what are you waiting for? If you think you have the chops to be a Health Enthusiast at The Vitamin Shoppe we want to hear from you!
The Key Holder position is responsible for providing an outstanding Branded Customer Experience (customer service) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Key Holder performs operational duties to run the retail store that includes opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues. The Key Holder represents the Vitamin Shoppe brand to our customers. Key Holders must be courteous, efficient, and able to hand sell to customers so that their needs and expectations are met or exceeded. This position supports the environment of health and wellness that the Vitamin Shoppe represents.
Establish, model, and reinforce the Branded Customer Experience (customer service) and hand selling technique. Use product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly serve customers, minimizing wait time. Coach and direct staff regarding model service, selling, and customer engagement behaviors.
Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.
Maintain a professional and courteous relationship with customers and co-workers that fosters a positive work environment and embraces diversity.
Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.
Lead and participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines.
Protect and maintain company assets and resources to include cash control, inventory, fixtures and physical facility to prevent theft, ensuring Loss Prevention standards. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and health enthusiasts.
Oversee and perform regular maintenance; clean shelves, baskets, backrooms, windows, front sidewalks, bathrooms, and floors according to company policy as directed by the management team.
Receive shipments, assist in unloading stock, checking products against invoice, sorting and distributing stock, shocking shelves, pricing merchandise, cleaning fixtures and displaying product.
Assist the management team in the implementation of merchandising, promotional and operational standards. Perform category maintenance by rotating products according to the company’s product rotation policy. Identify and document the return of damaged, discontinued or expired product. Aid in new store initiatives.
Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented.
Lead the store in the absence of the SM / ASM to include opening / closing, customer service and store maintenance (interior and exterior).
Operate the cash register and prepare customer transactions and receipts efficiently. Total price, tax, and shipping and handling charges accurately. Fully understand register functions, opening and closing procedures and can balance the cash registers at the end of each shift or as scheduled. Adhere to and verifies bank deposit process.
Aid the management team in ensuring the Vitamin Shoppe Healthy Awards Club program is consistently promoted and customer information, including email, is captured.
Adhere to personal appearance policy.
Adhere to assigned work schedule. Promptly clocks in/out and approves weekly timecard.
Maintain operational effectiveness of the store by, among other things, remaining compliant with the scheduling guidelines as the business dictates. You must demonstrate flexibility with your availability that supports the needs of the business.
Follow management direction in completing other duties as required.
Maintain operational effectiveness of the store by, among other things, working opening shifts, working closing shifts, working weekend shifts and otherwise remaining compliant with the scheduling guidelines as the business dictates. You must demonstrate flexibility with your availability that supports the needs of the business.
Follow management direction in completing other duties as required.
Flexibility to work in another location depending on the company’s business needs.
High School Diploma or GED or equivalent combination of experience and instruction. Supplement
knowledge or education is preferred, but not required.
Familiar with retail sales, merchandising programs, safety procedures and the competitive environment.
Passion for the health, fitness, and nutrition.
1-3 years retail experience.
Supervisory experience preferred
Skill and Ability:
Strong interpersonal and public relations skills.
Solid organizational and problem solving skills.
Flexibility to work nights and weekends.
Location US-CA-Mission Viejo
Street Address 28211 Marguerite Pkwy
We support diversity with a respectful, inclusive culture as an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran, or disabled status, or genetic information.