MasterCard Customer Delivery Manager France in Paris, France

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Customer Delivery Manager France

Overview

Customer Delivery Europe is in the center of the MasterCard Europe organization and the key contact between the Divisions, Operations and Technology, Global Products & Solutions and other business units.

Customer Delivery Managers take responsibility for working with every stakeholder, internally and externally, to ensure successful delivery of our products in the different markets.

Do you like to project manage complex projects ?

Have you ever delivered a new product to market on a global scale?

Are you passionate about innovative payment products ?

Responsibilities

Ensure the end-to-end delivery of business initiatives for the markets. Take ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure business requirements are fulfilled and product readiness is guaranteed. Act as key point of contact with customer and sales team. This requires a tight collaboration with different functional entities within Customer Delivery and throughout MasterCard.

Provide delivery solution consultancy and support pre-sales and business development for country and account managers to ensure that opportunities are assessed and feasible solutions provided

Provide enhanced Project or Program management for strategic and complex initiatives. Maintain a workplan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.

Provide regular updates to customer and MasterCard senior management. Support the post execution review process including project closing meeting with sales team and customer.

Partner with all regional/country contacts and other internal MasterCard contacts/functions as applicable to achieve business objectives and increase the customer's overall satisfaction with MasterCard.

Act as escalation contact for all service level, operational issues. Ensure problems of varying complexity are resolved to the customer's satisfaction and take accountability for the customer's overall delivery satisfaction with MasterCard.

Analyze and optimize customer operational performance.

Experience

University/college education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /digital industry experience

The ability to fluently communicate in French is compulsory on top of fluent English.

Customer-facing skills

Ability to grasp technology issues and translate them into solutions to problems and/or to address business opportunities.

Project management skills required; Personal organization and priority management.

Good knowledge of financial industry/banking operations and business practices with a strong focus on credit and debit cards (issuing and acquiring).

Must demonstrate effective leadership, communication and negotiation skills.

Strong analytical/problem solving and planning skills.

Willingness and capability to travel for certain periods of time.

Fluency in English and French is a must

*LI-KV1

Equal Opportunity Employer
Requisition ID: R-62071