Symantec Assoc Sales Operations Spec in Pune, India

Job Title: Sales Operations - SFDC Customer Data Quality Analyst

Location: Pune, India

Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently. Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically – enabling confidence wherever information is used or stored.

Team : Global Sales Operations – Data Management. The team is responsible for delivering efficient and effective systems that enable the sales and marketing process and give access to relevant foundational data that influences revenue attainment, improves the user experience & reduces cost.

Role: The GSO SFDC Customer Data Quality Analyst is responsible for improving the quality and value of customer data in SFDC for sales – the detailed responsibilities are listed below. The analyst will work closely with Symantec’s Data & BI team and other parts of the global sales operations organization and will also serve as first point of contact for field sales reps who have SFDC customer data related requests.

Responsibilities:

  • SFDC Account Coverage Data management and maintenance

    • Maintain Account territories, Account ownership, Named account flag, Account Type

    • SFDC Quota uploads and maintenance

    • Managing and maintaining Named Accounts in SFDC.

    • Creating and maintaining assignment rules to trigger territory at the account level

  • SFDC Customer data – Creation & manipulation

    • Opportunity management –

    • Ownership transfer, territory assignment

    • Data updates

    • Data correction

    • Task creation and assignment as per the business assignment rules.

    • Deduplication of account/contact data.

    • Account/opportunity creation on request.

  • SFDC Account & Contact Data Quality management and maintenance

    • Work with (Peer Group) Data and Business Intelligence Data Librarians to complement macro company data quality updates and manage sales customer data accuracy in SFDC and align SFDC data with Symantec’s Customer Registry (CR)

    • Provide first line support for Sales Customer Data requests

  • Assist business units as needed with miscellaneous data and reporting needs

  • Utilize SQL Server and Sharepoint to assist in analysis and reporting

  • Ability to coordinate and cooperate with people in different time zones

  • Work with SFDC admin to support data migration.

  • Drive Fiscal year cutover initiatives and execute changes in SFDC.

  • Support data cleansing initiates and projects.

  • Create and manage SOPs.

Qualifications:

  • Proficiency and previous experience with SFDC and SFDC Data Loader

  • Proficiency and previous experience with SQL, Access, and Excel

  • Excel proficiency, including macro skills and fuzzy logic

  • Understanding of Dun and Bradstreet data including hierarchies

  • Experience in managing, extracting and cleansing high volumes of transactional data

  • Results and detail oriented with the ability to manage conflicting priorities effectively

  • Excellent communication skills, cross functional experience and strong interpersonal skills

  • Strong written and verbal communication skills

  • Strong mathematical/analytical background with the ability to understand complex data and resolve difficult problems

Technologies:

  • Microsoft SQL Server 2005/2008

  • Microsoft Excel, Access, PowerPoint

  • SFDC, SFDC Data Loader, Office Connecter

  • Demand Tools (optional)

To be considered for a position, please submit your resume/CV on the Symantec Careers site. (http://www.symantec.com/about/careers/search.jsp)

Symantec staffing professionals will review your qualifications against open positions.

Symantec Corporation is an Equal Opportunity Employer and welcomes diversity.

NOTE: To all recruitment firms: Symantec is not accepting agency/search firm referrals for this posting, or other postings, without prior written permission from Symantec’s Staffing organization. Symantec is not responsible for any fees related to unsolicited resumes.

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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.

Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact HR Service Exchange at https://symantec.service-now.com/hrp/ .

EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. Click here at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to find out more.