Citi GCG Manager Business Training in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Training, Development & Learning

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18028332

Description

Job Description:

  • Conduct onboarding (new hires) and developmental trainings (existing staff)

  • Develop Digital Training Content for online and mobile training

  • Utilize feedback from all listening channels i.e. NPS, PI, Failed Logs, etc, and work with business on training solutions to improve customer experiences and satisfaction scores

  • Work closely with CBPS Training Team by providing direction, guidance and support based on organizational objectives and the required activities to achieve business goals

  • Deliver global and regional training programs

  • Effective implementation of regional role-based curricula

  • Track timely completion of mandatory trainings for the new hires

  • Ensure periodic and timely evaluation of all training materials

  • Ensure availability of training records and evaluation summaries for audit

  • Ensure timely and accurate training records in GLMS for audit

  • Engage with country stakeholders and provide training solutions

Technical/Specialist Skills:

  • Digital Content Creation skills and experience

  • Line-trainer experience

  • Demonstrated facilitation skills and expertise in applying adult learning principles

  • Working knowledge on MS Office eg: PowerPoint & Excel, Adobe Captivate, Digital Content Creation, Video production and editing

  • Time management

Business/Industry Knowledge:

  • L&D, Digital/Media Content Creation and related Business experience

  • Thorough understanding of Company global policies and processes related to L&D in GCB

  • In-depth understanding of the business

Personal Attributes/Interpersonal Skills:

  • Ability to work at both strategic and tactical/operational levels

  • Ability to work autonomously

  • Ability to think clearly, analyze and resolve problems with good judgement

  • Ability to adapt quickly

  • Ability to direct staff performance, coach and develop to build talent, drive progress and excellence and create a positive and high-morale work environment.

  • Self-starter – positive, energetic and able to prioritize and act upon the important issues whilst keeping communication channels open to relevant stakeholders

  • Highly organized and able to deliver against firm timelines

  • Collaborative team player and able to work collaboratively across the firm

  • Strong interpersonal and communication skills

  • Accountability and execution – consistently operating at high standards of quality and accuracy within required timeframes

  • Open to feedback and able to take in feedback constructively

  • Ability to positively influence and motivate others

  • Initiative to scope needs even before being verbalized by others

Qualifications

  • Higher education degree in an appropriate discipline

  • Minimum of 2 years experience in related business, L&D and Digital/Media Content Creation