Citi Applicatinons Support Sr. Analyst in Tampa, Florida
Primary Location: United States,Florida,Tampa
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18036956
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition at http://www.citigroup.com/citi/about/mission-and-value-proposition.html explains what we do and Citi Leadership Standards at http://www.citigroup.com/citi/about/leadership-standards.html explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Global Reconciliation Utility is a combined reconciliations function responsible for defining and executing Reconciliation services for the Citi Global Capital Markets.
GRU Production Support team is tasked with the responsibly of ensuring both the stability and data quality of our Reconciliations platforms across various lines of business within Citi Global Capital Markets.
Are you a highly motivated individual looking for a new challenge? We have an opportunity for an Application Support Senior Analyst within our GRU Production Support team located in Tampa.
The successful candidate will be responsible for providing Production Support for critical reconciliation platforms, working to understand the impact of issues/outages, providing effective communication to business and technology stakeholders and managing subsequent follow-ups to correct errors in our data, improve stability and prevent reoccurrence.
In this role, you will liaise closely with your colleagues in India, Singapore to ensure 24 x 5 coverage of the application. As a member of the North America Support team – you will be required to provide on-site cover between the hours 07:00 and 19:00 EST to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional requirements to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.
Role requires becoming fully technically familiar with the entire GRU platform (currently 4 applications) in order to provide a world-class support service alongside the L2 support team.
Own and manage the Incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements
Effectively communicate issues and status updates with business users, second level support, and development teams
Focus on continuous improvements on existing Application monitoring as well as the underlying infrastructure
Collaboration with Development partners to prioritize production fixes and support tooling requirements
Work closely with the GRU business teams and the GRU development teams, as well as CTI and upstream/downstream support teams to ensure a quality service.
Perform change, incident and problem management for the GRU platform.
In line with ICG PS goals, active involvement in ownership of support project items covering continual Stability, Efficiency and Effectiveness initiatives.
Adaptability to work with different region’s including vendor and Citi staff. Reporting to GRU Global Support Manager.
Ensuring stability and availability of the GRU platform for the GRU business and its clients.
Proactive improvement work (in terms of stability/effectiveness/efficiency) across the platform. Analyze the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues.
Scrutinizing change coming into the platform, ensuring quality of releases is adequate.
Ensuring all hygiene factors (admin, governance etc.) is completed without requiring chasing.
Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)
Strong analytical skills & attention to detail
IT (spreadsheet/analytical/modeling skills)
Positive attitude and keen to learn.
Good communication and interpersonal skills.
Ability to work under stress and time constraints.
Monitoring technologies preferably ITRS (GENEOS)
Additional Skills (Desirable)
Basic Business knowledge/ understanding of financial markets and products.
Experience with Messaging Technologies (TIBCO EMS a plus)
Job scheduling tool such as Autosys.
Issue tracking and reporting using tools such as JIRA
Knowledge/ experience of problem Management Tools.
Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
Shell Scripting, PERL, Batch scripting.
SmartStream TLM, Reconciliation systems experience
Do you want to take advantage of this exciting opportunity? Apply today!