UnitedHealth Group Account Resolution Consultant - Franklin, TN in Tennessee

Think of this as a triple play. You have Fortune 6 global operations. You have a complex, matrix organization with dozens of interrelated business units. And you have a fast-paced, intense culture where everyone is pushing the envelope. Now, you can step into this challenge and help create new business process solutions that raise the performance of our health care system for years to come. As a Business Process Analyst, you'll be in the driver's seat on vital projects that have strategic importance to our mission. If you’re ready to play in the big leagues, it’s your move.

Primary Responsibilities

  • Create, control and improve end-to-end business processes

  • Client facing representative of Optum Direct Connect

  • Handles system implementations and trainings

  • Handles all inquiries from internal and external clients regarding claim resolution in a timely manner

  • Responsible for knowledge of all systems relevant to resolution of inventory

  • Manages the Overpayment Direct / Recovery claim resolution for a region’s book of business

  • Works hand in hand with United Recovery Services and UHC to decrease outstanding AR *

  • Achieves the recovery goal for a book of business, to include financial metrics and aging inventory resolution

You won't be any ordinary Account Resolution Consultant. You'll be hitting on all cylinders every moment of every day. You will create process design, implement projects, diagnose process improvement opportunities and develop solutions in the quest for better health care. You'll be expected to quickly adapt to change in a very fluid environment and collaborate with multiple stakeholders to agree on solutions.

Required Qualifications:

  • Bachelor's degree or equivalent experience

  • 2+ years of client management experience

  • 2+ years of Accounts Receivables (AR management) experience

  • Intermediate level experience with Word, Excel, PowerPoint

  • Experience working in a large, matrixed organization

At UnitedHealth Group, we're more than 260,000 strong, moving fast and shifting gears to outpace the rate of change that's sweeping through health care around the globe. Come join us and challenge yourself to reach a new level. One that becomes your life's best work.(sm)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: accounts receivable, client, client management, account management, customer service, AR, Franklin, TN, Tennessee