Citi JPN - Senior Relationship Manager, Markets and Securities Services in Tokyo, Japan

  • Primary Location: Japan,Tokyo-To,Tokyo

  • Education: Bachelor's Degree

  • Job Function: Institutional Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18039482


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Japan Franchise Background

  • Citi’spresence in Japan dates back to 1902. Today, Citi has one of the largestpresences in Japan among all foreign banks, with about 1,400 total direct staffacross ICG, Citi Holdings, Global Functions and O&T.

  • Citiconducts its operations in Japan from offices in Tokyo, Osaka and Okinawa.

  • Fromits headquarters in Tokyo – the host city for the 2020 Summer Olympics – Citiserves Japanese and non-Japanese corporate, institutional and governmentalclients across a full range of ICG businesses, including sales, trading &research; investment banking; corporate banking; and transaction services.

  • Citiconducts its local ICG activities through two main operating entities:Citigroup Global Markets Japan Inc. (CGMJ), a locally incorporated securitiescompany, and Citibank, N.A., Tokyo Branch (CBNA Tokyo Branch).

  • Citi’soperations in Japan also include a shared services company, Citigroup ServicesJapan Ltd. (CSJ), which provides technology-related and other shared support toCiti affiliates and others in Japan, and a Citi Holdings business, CFJ G.K.,which is in a long-term process of winding down its legacy consumer financeportfolio and residual “gray zone” claims by former customers.

  • Followingthe successful 4Q 2015 divestiture of Citi’s retail banking and cardsbusinesses in Japan, the Citi Japan franchise is focusing on its core operatingICG business as it continues to move forward on various initiatives to improvefinancial performance, simplify the organization, optimize the balance sheetand develop a deeper bench of local talent to lead the franchise going forward.The Country Finance Officer for Japan will be expected to play a leading role aspart of the senior management team responsible for addressing the remainingchallenges for the franchise as it continues to reposition and pivot intogrowth mode.


  • As aSenior Relationship Manager within Japan Markets & Securities Services, theideal candidate should demonstrate a successful track record with seniorclients together with a proven ability to work together with multiplestakeholders to deliver complex solutions and outstanding client service.

  • As suchthe role requires a strong analytical approach to client strategy in order toexecute in a systematic and measurable way together with leadership skills thatrely on influence as if one had direct management responsibility

Client Profiling:

  • Work withSales and Client Management to fully develop Wallet and Wallet Shareinformation to help identify gaps in product and performance

  • IdentifyClient gaps and or opportunities

  • Identifynew opportunities as they arise with Clients and ensure Citi is best positionedto provide workable solutions

  • Anticipatebroader client requirements and take ownership for specific tactical needsacross the organization

Coordination with Sales:

  • Work withSales Management to determine appropriate coverage. If needed, make anynecessary introductions

  • Offerclients solutions to help them capture new business opportunities as theyunfold

  • Introducenew product innovations to appropriate clients in a timely manner

  • Be focusedon closing out specific challenges with respect to performance gaps withexisting businesses

Officer Title:

Director (D1234)


Relationship Development/Management:

  • Be responsible for a defined universe of Priority Client Accounts

  • Act as a central point of contact, particularly on any serious relationship issues

  • Be proactive in making Citi navigable for our clients

  • Build focused relationship strength with key decision makers

  • Aim to institutionalize the Citi relationship with the customer

  • Ensure we responsibly build connectivity between our senior management and client seniors for maximum relationship impact

  • Engage with the Financial Institutions Group (FIG) in Banking to explore relevant cross sell opportunities

  • Ensure that clients have appropriate and prioritized access to the firms value added resources

  • Provide clients with appropriate access to other Citi services e.g., Business Advisory Services, IT Solutions, Government and Regulatory Affairs, CIB and TTS

  • Deliver the commitment and focus from our key functional partners in Risk, Legal, Compliance and Credit, Operations and Middle Office

  • Partner with our Research teams in helping to determine efficient access to Research and Corporate Access

  • Work with Product partners to determine efficient access to thought leadership content and branding events

  • Engage in the review process around client Balance Sheet, Risk and Capital provision - Manage our client relationship needs in accordance with the governance and control framework of the firm

  • Ensure that appropriate information control and client confidentiality is maintained at all times

  • Be aware and current with respect to the new execution and reporting requirements across the business

  • Help to educate clients with respect to the changing regulatory requirements around their business

  • Make sure that client issues are resolved in a timely fashion and/or escalated appropriately

Experience, Skills and Capabilities:

  • In depthexperience of Markets and Securities Services products, clients and businessdynamics

  • Strongintellectual grasp of the industry and with the ability to anticipate and leadthe organizational response to future changes

  • Strongtrack record in client engagement and interaction

  • Provenability to work closely with senior levels of management internally andexternally with clients

  • Apragmatic approach to ensure limited resources are directed appropriately

  • Credibility,gravitas and proven ability to operate in a complex matrix of stakeholdersacross geographies and products using influence alongside authority to driveresults

  • Superiorproblem solving skills

  • Ability totranslate vision into executable plans

  • Excellentinterpersonal and communication skills

  • Nativelevel Japanese language skills

  • StrongEnglish language skills

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.