Stormont-Vail Healthcare Telecommunications Operator in Topeka, Kansas

Summary:

The Telecommunications Operator is responsible for handling all incoming and outgoing calls requiring assistance. The operator is trained to analyze situations, monitor alarms, take appropriate actions and make emergency announcements when necessary. The operator announces overhead paging for the medical center and initiates text messaging using the Emergin paging system. The operator provides instruction in the proper use of the phone system and reports system difficulties to proper agencies. Special emphasis is placed upon presenting and exhibiting a professional, pleasant and positive demeanor when dealing with patients, employees, and all other customers of the organization.

Education/Experience :

Three months related experience required; use of computer systems; demonstrates typing skills; strong verbal communications skills and excellent customer service skills required; must be capable of multi-tasking with numerous interruptions.