Sun Life Financial Business Systems Consultant in Waterloo, Ontario

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

The Business Systems Consultant will use his/her knowledge of business objectives, processes, products, and technology and quality concepts to:

  • Plan and manage business requirement effort required on projects or small enhancements

  • Partner with business and technology teams to deliver innovative and creative quality solutions

  • Be part of a dynamic team of professionals in a highly collaborative environment

  • Participate as a member of project teams to implement business solutions and applications

Main Accountabilities:

  • Lead and manage the development of quality Business Systems Analyst (BSA) deliverables for small to complex projects for Sun Life Financials’ Individual line of business.

  • Consult as a business domain or system application expert (knowledge of application suite and system architecture). Recognize and escalate issues / gaps / collisions that impact across projects and domains

  • Partner with our Individual business partners, vendors, leaders, application development and testing teams to ensure quality solutions that meet the needs and expectations of our business partners and clients

  • Lead, motivate, support, and coach project team members and peers by providing guidance that is appropriate for their knowledge and skill level

  • Champion the BSA role by actively leading and contributing to continuous improvements within the practice


  • A BSA with strong knowledge and experience using business analysis principles and industry best practices (e.g. business process modeling, conceptual data modeling) and tools

  • Able to represent and communicate the business needs throughout the life of the initiative.

  • Must possess effective time management and organization skills with the ability to use diplomacy, judgement, negotiation and persuasion to secure agreement and co-operation.

  • Must have the ability to lead multiple initiatives concurrently.

  • Ability to identify and communicate high level solutions to address the technical needs of our business partners to our design team

  • Must possess the ability to work in a fast-paced environment - deal with aggressive schedules and changing priorities.

  • A strong communicator who listens and picks up on the spoken and unspoken words to excel at delivering, understanding and interpreting messages through verbal and written discussions

  • A talented facilitator, skilled at negotiation

  • A strategic thinker who appropriately applies a variety of planning, analysis, elicitation, modelling and documentation techniques to accurately define and communicate requirements

  • A technical individual with an aptitude for problem solving and information interpretation

  • A collaborative team member who constantly looks for ways to improve the client experience, our team and our processes

  • A leader that enables and inspires others

  • A professional that demonstrates accurate judgement and respect for others, and accepts ownership and responsibility

  • An innovator that looks for new, unconventional approaches

  • Must have good decision-making skills and sound judgement.

  • Must possess the ability to work with Agile teams and scrum framework.

Technical Skills:

  • Five (5) to Eight (8) years of BSA experience

  • Solid understanding of systems development lifecycle

  • Flexibility to operate within an Iterative, Agile or Waterfall project methodologies

  • Comprehension of data and database concepts including: ability to interpret data dictionaries, creation and interpretation of Entity Relationship Diagrams, working knowledge of data maps, data diagrams/structure

  • Experience with Third Party vendors

  • Experience working in a matrix environment, onshore/offshore IT model

  • Experience with Capability Maturity Model Integration (CMMI) and Software Development Lifecycle (SDLC)

  • Knowledge on how to effectively collect and present estimate of effort for deliverables


  • Knowledge of Individual Wealth and Insurance business domains

  • Experience with Third Party vendors

  • Understanding of Web Services, ESP, APIs at a conceptual level

  • CCBA or CBAP designation or working towards designation

  • Understands Software Quality Assurance testing concepts and techniques

  • Proficient with MS Office suite of products

Notes/Unique Requirements:

  • Successful candidate reporting location will be in Waterloo

  • Possible travel between other Sun Life locations

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We thank all applicants for showing an interest in this position. All internal candidates will be contacted regarding the status of their application. If you have any questions, please contact your Recruiting Consultant.

Job Category:

Business Analysis - Systems

Posting End Date: